Privacy Policy Euro-East Ltd

This privacy policy explains how we process personal data in customer and marketing communications. Updated on April 8, 2021

Euro-East Ltd works with corporate and community clients. Euro-East processes personal data carefully and securely. This privacy policy explains how we process personal data in customer and marketing communications. You have the right to data protection. We process personal data only on lawful grounds and in a transparent manner. We comply with the provisions and principles of the European Union’s General Data Protection Regulation (GDPR).

This privacy policy describes the procedures applied to personal data processed by Euro-East. The privacy policy includes the description of Euro-East’s customer register, marketing register, and other information concerning these registers.

The customer register description provides information about the processing of data related to Euro-East’s customers. The marketing register description outlines the processing of personal data in situations where the processing of personal data is based on something other than an existing customer relationship. Other information concerning customer and marketing registers includes information about the rights of the data subject, security, and cookies.

CUSTOMER REGISTER DESCRIPTION

Data Controller

Euro-East Ltd Business ID: FI 1034816-6 Ilpoistentie 16 C, 20740 Turku, Finland Phone: +358 20 792 0290 Email: euroeast [at] euro-east.fi

Register Name

a) Euro-East Ltd Customer Register, billing and order register. b) Euro-East Ltd Marketing and communication register

Purpose of Data Processing

Personal data is processed for purposes related to managing, administering, and developing customer relationships, providing and delivering services, as well as related service development and billing. Personal data is also processed for purposes necessitated by possible complaints and other claims investigations.

Additionally, personal data is processed in communication targeted to customers, such as informational and news purposes, as well as marketing. As part of this, personal data is also processed for direct marketing and electronic direct marketing purposes.

The legal basis for processing personal data includes the company’s legitimate interests, contracts related to customer relationships, or individual consent. The company’s legitimate interest includes targeted B2B electronic direct marketing of products and services related to the recipient’s area of responsibility within their company.

The customer has the right to object to direct marketing addressed to them.

The data controller processes the information itself and utilizes subcontractors acting on behalf of the data controller in processing personal data.

Content of the Register

The register contains necessary identification information about the data subject as well as other information necessary for the register’s purpose. The register may contain the following information about users:

Contact details such as name, email address, phone number Company name and address Billing information Possible customer and interaction history as well as contract and order information Complaints, feedback, and other correspondence, communication, and actions related to the customer relationship and relevant context Regular Data Sources

Information about customers and billing registers is obtained from notifications made by the customer to the data controller during the creation and duration of the customer relationship. Personal data is added to the newsletter register by the users themselves or when starting to use Euro-East Ltd’s services. Information may also be collected, stored, and updated from address, update, or similar services provided by other data controllers.

Information provided by the data subject via the website, email, or other means Company’s customer register Information about contact persons at companies obtained from Suomen Asiakastieto’s decision-maker register, companies’ public websites, online community services, or similar registers Data Disclosure and Transfer

Customer information may be disclosed to Euro-East Ltd’s partners within the limits permitted by current legislation if necessary for the delivery of services. Information may be disclosed for payment service, invoice processing including postage and payment monitoring, or other similar tasks commissioned by the data controller. Information is processed only to the extent necessary for the provision of the service. Information is not transferred outside the European Union or the European Economic Area.

Data Processors and Data Disclosure

Personal data is processed by employees of the company whose duties include the processing mentioned above and by Vine Ltd’s employees authorized for technical maintenance and user support of the marketing register. Information is not disclosed to third parties.

Information is not transferred outside the European Union or the European Economic Area.

MARKETING REGISTER DESCRIPTION

Data Controller

Euro-East Ltd Business ID: FI 1034816-6 Ilpoistentie 16 C, 20740 Turku, Finland Phone: +358 20 792 0290 Email: euroeast [at] euro.east.fi

Register Name

Euro-East Ltd’s marketing register.

Purpose of Data Processing

Personal data is used in Euro-East Ltd’s communication via newsletters and digital B2B direct marketing – based on the recipient’s area of responsibility within their company. Email addresses provided by users filling out the contact form on Euro-East’s website are used for responding to inquiries.

Content of the Register

The register processes the following personally identifiable information:

Contact details such as name, email address, phone number Job-related information such as position, responsibility Employer company’s contact and background information / Company name Other necessary contact information Marketing consents and prohibitions Event information such as participation in events or sales and customer service contacts Possible permissions and consents Other information collected with the individual’s consent Complaints, feedback, and other correspondence, communication, and actions related to the customer relationship and relevant context

Usage data concerning the individual’s interactions with marketing content:

Information regarding the transmission, opening, and clicking of marketing messages Usage data on the company’s website such as timing, pages, and duration Technical data related to online usage such as IP address, browser, and related information Order and download information of guides and other materials Cookies

Derived data from usage for analytics:

Areas of interest Lead scores indicating the level of activity in using content

The information in the register will be deleted immediately when there is no longer a valid reason to retain it in accordance with the purpose, unless the data controller has a legal or regulatory obligation to retain the information.

Data Sources

Personal data may be collected from the data subject themselves within the framework of personal data law, Euro-East’s customer register, Euro-East’s partners, or various marketing campaigns. Information may also be collected, stored, and updated from address, update, or similar services provided by other data controllers.

Data Disclosure and Transfer

Personal data is processed by employees of the company whose duties include the processing mentioned above and by Vine Ltd’s employees authorized for technical maintenance and user support of the marketing register. Information is not disclosed to third parties.

Information is not transferred outside the European Union or the European Economic Area.

OTHER INFORMATION REGARDING CUSTOMER AND MARKETING REGISTERS

Rights of the Data Subject

Every individual in the register has the right to inspect their information stored in the register and demand the correction of incorrect information or completion of incomplete information. If a person wants to review the information stored about them or request corrections, the request must be sent in writing and signed to the address provided below or via email to the company’s address.

Euro-East Ltd Ilpoistentie 16 C 20740 Turku

asiakaspalvelu @ euro-east.fi

The data controller will delete, correct, or complete erroneous, unnecessary, incomplete, or outdated information in the register without undue delay.

Protection and Data Security of the Registers

The systems used in the electronically processed register are located in a supervised facility in Finland by Vine Ltd