Order and return policy for Euro-East’s Online Store as of 12.3.2026

Euro-East Oy 1034816-6 sells products to individuals and businesses throughout mainland Finland. We do not deliver online store orders to Åland postal codes. We reserve the right to change delivery terms and prices. The prices of the products include value-added tax.

Contact Information for the Online Store Email: asiakaspalvelu@euro-east.fi Phone: +358 20 792 0290 Address: Ahokylänkatu 7, 20780 Kaarina

Ordering

You can order products from the Euro-East online store either by registering as a customer or without registration. Payments are processed through a secure SSL connection via a bank or payment service provider to ensure safe online transactions. For security reasons, payment information cannot be handled by phone or email. Orders must be placed through the online store at:www.euro-east.fi/kauppa.

A confirmation email will be sent for all successful orders. The online store uses cookies to ensure proper service functionality.

How to place an order

  • Select the desired quantity using the plus and minus buttons
  • Add the product to the shopping cart by clicking the cart icon
  • You can review your cart at any time from the cart icon in the upper right corner
  • Please check the contents of your order before proceeding to checkout

Note: The sales unit indicated in the product information is for informational purposes only and does not represent a minimum order quantity.

Prices

The current prices of the products are listed on the website. Prices include VAT. The chosen delivery method’s cost will be added to the total amount at the end of the order. Euro-East Oy reserves the right to change prices. Euro-East has the right to cancel a customer’s order if price information or availability on the website is incorrect due to technical or other problems.

Payment

You can pay directly from the online bank, by credit card, or by invoice/installment. Payment is made in a secure connection. Viva Payment Services S.A., Finnish branch (3125989-1) acts as the payment service provider. Via Viva Payment Services, you can pay by card, by invoice, and through Trustly using a mobile bank. In case of complaints, please contact the product supplier first. Viva Payments A.S., Finnish branch, Business ID: 3125989-1 Käenkuja 3 A, 5th floor, 00500 Helsinki, Phone: +358942457454, www.vivawallet.com

Payment methods

Via Viva wallet service, you can pay through online banking, an e-wallet, credit/debit cards. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards

Delivery

We deliver products to addresses located in Finland via PostNord, either as home delivery or to a pickup point of your choice. You can easily select the delivery method and pickup location during checkout. Orders are shipped on business days. The estimated delivery time for products available in stock is usually 2–4 business days. Delivery costs depend on the selected delivery method, any additional services, and the weight and size of the order. You will see the delivery costs in the online store checkout before confirming your order. If a product is lost or damaged during transport, please notify us without delay and no later than within 14 days by email at asiakaspalvelu@euro-east.fi.  Packages damaged during transport must also be reported directly to the carrier PostNord.

PostNord Delivery to Pickup Point

The order will be delivered via PostNord to the pickup point or parcel locker selected during checkout. If the customer has not selected a pickup point, the shipment will be delivered to the nearest available PostNord pickup location based on the delivery address. In case the selected pickup point is full or congested, PostNord may redirect the shipment to an alternative nearby pickup point. The customer is responsible for ensuring that the contact details provided with the order (delivery address, phone number, and email address) are correct so that the carrier can deliver the shipment and send the arrival notification.

Euro-East will send a tracking number to the email address provided by the customer when the order has been dispatched. The shipment can be tracked through the PostNord tracking service. PostNord will send an arrival notification via SMS or email when the shipment is ready for pickup. The order can be collected using the arrival notification or the tracking number.

Shipments are stored at the pickup point for a maximum of 7 days.Find your nearest PostNord pick-up point here. Contact PostNord customer service here.More information about delivery and shipping conditions can be found on the PostNord website.

PostNord Home

Delivery to your door at the agreed time. Home delivery on the weekdays 8 am to 9 pm.In the largest cities, real-time trackable deliveries also in the evenings. Estimated delivery time 1–3 days. Modify your delivery as preferred. PostNord will deliver to your door at the agreed time on the weekdays from 8am to 9 pm, depending on the delivery area. You will receive a notification via SMS or email. You can change the delivery time or give an authorization to deliver your shipment without a signature via the link in the shipment notification. If you are not on site at the time of delivery, contact PostNord customer service to arrange a new delivery. Contact PostNord customer service here

Failure to Collect the Package

Please note that failing to collect the package from the PostNord is not considered as customer return. If the package is left uncollected, and PostNord returns it to us, we charge a €15 return fee.

Pick-up from Euro-East Warehouse

Orders can be collected from the Euro-East warehouse on weekdays between 8:30 and 16:00. Euro-East will send a notification by email or text message when the order is ready for pickup.For prepaid orders, the identity of the person collecting the order must be verified. Please bring a valid government-issued ID, such as a passport, driver’s license, or identity card.The order must be collected within 7 days from the notification.The order may also be collected by another person with a written authorization and a valid government-issued ID (passport, driver’s license, or identity card).

Delivery Charges

  • Pick-up from Euro-East warehouse (Kaarina): €0
  • PostNord Pickup Point: €6.98 (over 15 kg: €13.96)
  • PostNord Home Delivery: €13.05 (over 15kg €26.10)

Free Delivery for orders over €50

Free delivery applies to orders that can be delivered to a parcel locker or pickup point. Free delivery is not available for home delivery.

Cancellation Rights, Returns, and Complaints

We process orders as soon as possible after order confirmation to ensure timely delivery. Therefore, changes to your order cannot be made after you have confirmed it. As a private customer, you have a 14-day return period from the day you received the product. According to consumer protection laws, the right of return applies to saleable and unused products. According to Chapter 6 of consumer protection laws, the right of return does not apply to food items if their delivery packaging has been opened. If you want to return a product, you must inform Euro-East by email within 14 days of receiving the product. Remember to provide your contact information and order number when making the return notification. All return product packages (including transport packaging) must be completely unopened. As a customer, you are responsible for the return shipping costs and ensuring that the product arrives at Euro-East undamaged. So, please package the product in a way that prevents damage during transportation. The product must be sent to Euro-East within 14 days of making the cancellation notification. Products must be returned to the following address: Euro-East Oy Ahokylänkatu 7, 20780 Kaarina, Finland.

The online store has a statutory liability for defects in sold products. In case of complaints, please contact our customer service at asiakaspalvelu@euro-east.fi. Consumers have the right to refer any potential disputes to the Consumer Disputes Board for resolution.

Privacy

euro-east.fi/shop seeks to protect user and customer privacy and is committed to following the methods outlined in the data security statement to preserve and protect information. The information is used only for providing the service, ensuring its quality, and improving it. By ordering, the customer grants Euro-East Oy the right to process order-related information to provide the service. The complete privacy statement can be found here.

Post-Order Feedback Survey A post-order feedback survey or product review invitation may be sent to the customer after the order. The survey is sent to the email used for the order. The survey is used to collect information for improving the product range and service.

Other

We reserve the right to change our delivery terms. Customers are advised to review the current delivery terms before placing an order.